Privacy Policy


Hey there you brave soul, if you really are about to read this, pour yourself a stiff drink and let's crack on…

This privacy notice describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services.

Contact details

Post

Gorilla Food Co.
The Garden,
Unit C, 33 Bellingham Drive,
North Tyne Industrial Estate,
Newcastle upon Tyne,
NE12 9SZ

Telephone

01670462133

Email

hello@gorillafoodco.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery, for the operation of customer accounts, dealing with queries, complaints or claims and for marketing purposes:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints
  • Marketing preferences
  • Records of consent, where appropriate
  • Correspondence


    Lawful bases and data protection rights

    Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.

    Which lawful basis we rely on may affect your data protection rights which are in brief set out below:

    • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
    • Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
    • Your right to erasure- You have the right to ask us to delete your personal information.
    • Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information.
    • Your right to object to processing- You have the right to object to the processing of your personal data.
    • Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
    • Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time.

      If you make a request, we must respond to you without undue delay and in any event within one month.

      To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

      Our lawful bases for the collection and use of your data

      Our lawful bases for collecting or using personal information to provide services and goods, the operation of customer accounts, for service updates or marketing purposes, and for dealing with queries, complaints or claims are:

      • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
      • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
      • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
        • It may be in our legitimate interest to collect personal information in order to tailor our products and/or services to you, communicate and fulfil orders.

        Where we get personal information from

        • Directly from you
        • Publicly available sources

        • Third parties including:
        • Google Analytics
        • Shopify
        • Amazon
        • Ebay
        • Etsy
        • Google Ads
        • Meta

          How long we keep information

          We will retain personal account data for as long as it's needed to provide services, comply with legal requirements, or for other business needs.

          Who we share information with

          Others we share personal information with:

          • Organisations we’re legally obliged to share personal information with

          How to contact us

          If you have any concerns about our use of your personal data, you can contact us using the contact details at the top of this privacy notice.

          Last updated

          8th November 2024

           

          Mad respect,

          Ian

          Gorilla Food Co.